PUMA Phase Backpack 22L Black/Gold 079943_03

Payment Methods We Accept

We currently accept the following methods of payment:

• Credit/Debit Cards
• PayPal

Do You Accept Payment Over The Phone?

Yes, if you would like to pay for your item over the phone then please call us on 0161 336 2595 and we will have someone talk you through the process and complete your transaction. Please have all card details with you for a quicker and easier payment.

Are My Details Secure?

Absolutely! Trade Sports uses a 128-bit SSL certificate on the checkout page supplied by and kept up to date by Shopify to ensure that all customer information is kept secure and private at all times. We also use PayPal and Shopify Payments so you can rest assured that any private or sensitive information is safe.

International rates can be found here

Our cut off point is 2pm each day

Returns Policy

You have 30 days from the date of delivery to return any products that you bought from us at Trade Sports.

Eligibility for Returns

• Must be returned within 30 days from the original date of delivery
• Products must be returned in their original packaging
• All original product tags must be included
• All items must be returned unused and unwashed
• Include a correctly filled out returns form and your original shipping label for identification

How to Return an Order

Returns just got easier

1. Login to your account using this link
2. We include an invoice with an area to fill in your order for an exchange or refund, if you don't have you can use this alternative
3. For our UK customers you can return your order using our Royal Mail returns label by clicking here
4. The cost of the label is £3.00 and will be deducted from your refund.

Exchanges

To exchange an item for a different size or colour, fill out the returns form specifying your desired exchange details. We'll process your exchange upon receipt, subject to stock availability, or otherwise offer a refund.

Refunds

Upon receiving and inspecting your return, we'll process your refund and notify you via email. Allow a few days for the funds to clear into your account. Processing times may vary.

Shipping Costs & Refunds

• Express delivery fees are non-refundable.
• EU customers receive full cost refunds including postage.
• Using your own returns label means we cannot refund that postage cost.

Returns Label Policy

A free returns label is provided if we're at fault. Otherwise, labels are not provided free of charge.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at sales@tradesports.co.uk for a free returns label. Using your own returns method means we cannot refund that postage. Note: Free returns are not available for overseas customers due to high return costs.