What is your returns policy?
You have 30 days from the date of delivery to return any products that you bought from us at Trade Sports.
All products that are returned must match the following criteria for you to be eligible for a full refund.
How do I return an order?
Every order should come with a returns form, to return an item to us please review the Trade Sports Returns Policy then follow the instructions below:
Can I exchange my order for a different size or colour?
If you would rather exchange your item for a different size or colour, please follow the instructions in the “Exchange” section, but when filling out the returns form write down what size or colour you would like in exchange.
When we receive your parcel we will process your exchange and send out the replacement item providing we have the correct stock remaining, if not we will offer you a refund.
If you want to use our returns label you can purchase one for just £3.00, it is fully tracked and insured to ensure a safer service. Click here to purchase one and it will be emailed to you.
When will I get my refund?
When we receive your parcel we will inspect the item to ensure it matches up with our returns policy. Once your return has finished processing we will refund your money and email you confirming that we have received your return are have refunded you. Please allow a few days for funds to clear into your account.
If you are using a tracked service then please be aware that you may need to wait a couple of days for your return to be processed after we have received the item. Our processing times can vary depending on how busy we are.
Are shipping costs included in the refund?
When purchasing an item from us if you select the Tracked delivery or Express delivery services you will incur a non-refundable postage fee. If you are from the EU you will be refunded the full cost including postage.
If you use your own returns label we cannot refund the postage cost for that service.
We will provide a free returns label if we have made a mistake but in any other circumstance we don't provide labels unless you are from Germany to comply with EU law. We do not provide a refund for your returns costs.
My item has arrived damaged, defective or incorrect.
Mistakes can and do happen, from time to time we may accidentally send out an incorrect item to you or the item may already be damaged or defective. If this happens please email us immediately at email@example.com and we will provide you a free returns label. If you choose to use your own method of returns we cannot refund that postage service.