Returns and Refunds

What is your returns policy?

You have 30 days from the date of delivery to return any products that you bought from us at Trade Sports.

All products that are returned must match the following criteria for you to be eligible for a full refund.

  • Must be returned within 30 days from the original date of delivery
  • Products must be returned in their original packaging
  • All original product tags must be included
  • All items must be returned unused and unwashed
  • Include a correctly filled out returns form (on reverse of invoice). A note including your name, order number and whether you would like a refund or an exchange is also acceptable in case we did not include a returns form.

How do I return an order?

Every order should come with an invoice and a returns form, to return an item to us please review the Trade Sports Returns Policy then follow the instructions below:

  • Correctly fill out the returns form (on reverse of invoice), if we did not include a returns form you can request one by contacting us or you can simply write the following information on a piece of paper; your name, order number, reason for return and whether you would like a return or exchange.
  • Include the returns form inside the parcel and securely seal the product in a mailbag or box, include some padding if necessary to ensure the item does not get damaged during the mail process.
  • If you chose to purchase our own tracked returns label then simply print the label, trim off any excess paper and stick the label to the outside of the parcel using tape. You can then take this to your local Post Office, please ensure you obtain a proof of postage.
  • If you would rather make your own delivery arrangements, clearly write our returns address to the outside of the parcel. We strongly recommend you use a tracked service for returning your item and always obtain proof of postage when sending your parcel back to us.

Can I exchange my order for a different size or colour?

If you would rather exchange your item for a different size or colour, please follow the instructions in the “How do I return an order” section, but when filling out the returns form write down what size or colour you would like in exchange.

When we receive your parcel we will process your exchange and send out the replacement item providing we have the correct stock remaining, if not we will offer you a refund.

When will I get my refund?

When we receive your parcel we will inspect the item to ensure it matches up with our returns policy. Once your return has finished processing we will refund your money and email you confirming that we have received your return are have refunded you. Please allow a few days for funds to clear into your account.

If you are using a tracked service then please be aware that you may need to wait a couple of days for your return to be processed after we have received the item. Our processing times can vary depending on how busy we are.

Are shipping costs included in the refund?

We only refund shipping if you are returning an item that we may have sent out incorrectly or if the item arrives to you damaged or defective. In these cases we will also pay for any return costs.

My item has arrived damage, defective or incorrect.

Mistakes can and do happen, from time to time we may accidentally send out an incorrect item to you or the item may already be damaged or defective. If this happens please follow the steps under “How do I return an order?” and on the returns write down that the item was incorrect or was already damaged, also state whether you would like a refund or to exchange the item for the correct one.